Hotel Zone

Kempinski Hotel Cancún

★★★★★ · Hotel Zone (Km 13.5, ex Ritz-Carlton)

European luxury hotel (former Ritz-Carlton) facing Playa Ballenas, with impeccable service, spa and award-winning dining.

Ideal for:couplesluxuryfamiliesdining

Indicative price from $5,500 MXN per night · Check the real price for your dates.

Our take

Kempinski Hotel Cancún is a 5-star option in Hotel Zone. European luxury hotel (former Ritz-Carlton) facing Playa Ballenas, with impeccable service, spa and award-winning dining. As everywhere in Cancún, the beach experience depends on the sargassum season, so it's worth checking your dates. For groups of 10 or more, we can quote you directly via WhatsApp.

Amenities

European luxuryBeachfrontSpa6 restaurants2 poolsPrivate beach5 stars

The good and what to know

✓ The good

  • 5 stars in Hotel Zone
  • Central location
  • Beachfront

! Keep in mind

  • Sargassum can vary by season
  • Can be crowded during holidays

Key distances

✈️
Airport25-40 min
🏖️
BeachEn el hotel
🏙️
Downtown Cancún15-25 min
🗿
Chichén Itzá2.5-3 h

What's nearby?

  • Playa (frente al hotel) · En el hotel
  • Aeropuerto de Cancún (CUN) · 25-40 min

Nearby beaches

Facing Playa Ballenas, one of the widest beaches in the Hotel Zone, with fine white sand. First-class location in the shopping district.

Is there sargassum?

Sargassum: Variable

At Km 13.5 facing the open sea, sargassum varies by season; the luxury hotel keeps its beach impeccable.

Best time to book

PeriodNotePrice
Mayo-junioBuenos precios de veranoMid
Septiembre-octubreTemporada baja, mejores preciosMid
Diciembre-abrilTemporada alta, más caroHigh

Getting there & transport

Located in Hotel Zone (Km 13.5, ex Ritz-Carlton). Access by R-1/R-2 bus, taxis and rideshare apps. 25-40 min from the airport depending on the area.

How safe is the area?

Resort with 24-hour private security. Monitored tourist area. We recommend using the in-room safe and normal travel precautions.

What they don't tell you

Kempinski Hotel Cancún is in Hotel Zone (Km 13.5, ex Ritz-Carlton). Check the sargassum season for your dates and confirm exactly what the plan includes before booking.

Frequently asked questions

It's at Retorno del Rey #36, Km 13.5, Hotel Zone, 77500 Cancún, Q.R., in the Hotel Zone area.

Check available plans when booking; it may offer different plan options.

No, it welcomes families and travelers of all ages.